đ What's New in Foodback 5.7.0
đ Dark Mode
Working late, or just prefer a darker screen? You can now switch Foodback between light and dark from the header.
Follows your device: the first time you sign in, Foodback matches your computer's or phone's light or dark setting.
Remembers your choice: once you switch, Foodback stays that way the next time you sign in.
Everywhere in the app: dashboards, charts, lists, pop-ups and settings all follow the theme, and switching doesn't reload the page.
Printouts stay light, and your guests' surveys and Portal look exactly as before.
đ± Foodback on Your Phone
Checking results between shifts? All Foodbacks, the Pulse Scoreboard, the Pulse dashboard and Copilot now have layouts made for a phone, so you don't have to scroll sideways or pinch to zoom.
All Foodbacks: each foodback is a card with the unit, when it was given, the smiley the guest picked and the start of the comment. Tap a card to read everything. Filters, sorting and export are all there.
Pulse Scoreboard: one card per unit or group, with the overall score, the category scores and the foodback and comment counts. The total for all units comes first. Filters and sorting sit behind their own buttons.
Pulse dashboard, category and question pages: your score is shown against a goal bar, daily and hourly performance share one card, and the sentiment and AI summary sit together. Category and question pages have a back link.
Copilot: the question box is shown in full, and your chat history has its own button.
Tablets get the same treatment, and nothing changes on a computer. No app to download: just find it in your phone's or tablet's browser at fbi.foodback.com.
đ A New Look for All Foodbacks
Each foodback is one guest picking one smiley, so that's now what you see. And reading a whole foodback no longer means scrolling across columns and hovering over tooltips.
The smiley the guest picked: the Overall Experience column shows the six-smiley scale with the guest's choice highlighted, instead of a bar towards your goal. Hover it to see the other answers, as before.
Everything in one place: click any row to open the foodback in a panel on the right. You'll see the Overall Experience, every question answered with its category, the comment, the guest's contact details and Happy Wheel voucher if they left them, and the contact status.
Update contact status right there, without opening a separate dialog.
Next and previous: step through foodbacks without closing the panel. Your filters, sorting and place in the list stay as they were.
đ Find People and Places Faster
No need to type accents: search without accents and Foodback finds the name with or without them. "Chloe" finds both Chloe and Chloé, and "lefevre" finds LefÚvre. If you type the accent, you only get the accented spelling. This covers user management, the account and venue switcher, global search, groups, drop-down lists, the comment filter in All Foodbacks and Copilot.
Sort your user list: in Settings â User Management, at both Account and Unit level, sort users by name, email or Last active, across the whole list and not only the page you're on. Handy for spotting who hasn't logged in for a while.
đ ïž Bug Fixes & Improvements
Pulse Dashboard: a category with no answers in the period shows a dash instead of a red 0.0, on the dashboard and on the category's own page, matching the Scoreboard
Printed Scoreboard: a category with no score shows a dash instead of being left blank
All Foodbacks: sorting by Contact Status works, and a foodback set back to "Not contacted" no longer shows under the Contacted filter
Flexible Portal: removing an image from an Image Gallery or Image Carousel keeps the remaining labels and translations on the right images. If you've removed images before, check that each label still matches its image
Advertisements: the upload form shows the right size limit for videos (2 MB) and tells you when a file is too large
Copilot finds a venue however its name is spelled, for example "Ă„" or "aa", instead of saying it has no feedback
Copilot now uses the same gender labels as your survey, in the language set in your user profile (English, German, French, Spanish, Italian)
AI translation no longer cuts long questions off mid-word. If a translation doesn't fit, the translation window tells you which language and why, and shows the suggestion so you can shorten it yourself
Campaigns no longer ask returning guests for their demographics every time on accounts with no quarantine time set
Reward emails: no more double comma in the sign-off in some languages
Happy Wheel: the phone number label is no longer cut off in French and Portuguese on a phone
The gender settings note uses your account's word for a unit (venue, product or room), and German and French texts fit the translated word
A venue admin is no longer pointed to a page they can't open to resend an invitation
âïž Under the Hood
Behind the scenes, Copilot and our AI summaries now run on newer AI models. We've also updated our backend libraries, retired our old API version, made guest survey images load more reliably at busy moments, and cleaned up old database files. As always, we keep tightening security and stability under the hood.